While doing research, I found several bad reviews for Ctbids.com, however, I learned each location is franchised owned. I won 2 auctions with Caring Transitions of Garden City. Rachel Rohn was wonderful. Responsive to emails and questions and even arranged for an alternate time to pickup our items. Upon pickup, all of our delicate items were already wrapped and packaged up. Rachel asked that we open each package and inspect everything. All items were as described and just as pictured. As in all franchises, you have your good and bad. Rachel is part of the good!