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I ordered swatches for the colour I intend to use for bridesmaid dresses. I live in the UK so expected to wait for their arrival but they took ages and I received no notifications on estimated arrival etc.! They are also one very fine piece of material so it's impossible to see how the colour will really look under several layers (I paid $10 for the sample). Due to the poor customer service and crappy quality of the sample I definitely wont be using this company.
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Dear Krista,
We are very sorry to see that you are not satisfied with the item and service.
After checking your order information, we learned that you placed your order on Sep 4th, 2018. We sent your package via DHL on Sep 5th, 2018 and it is showed that your package had been signed on Sep 11th, 2018. After that, we did not receive any of your feedbacks until we see your review here.
Actually, we have been committed to providing first-class service for our customers. We response to customers within 24 hrs. You can send us message online or to our e-mail. And you can also check your order information in the account that you registered at our site.
As to the sample, we are sorry that it does not contain lining. But if you need, you can contact our customer service and they will send you by free.
The customer service will send you an e-mail now to see whether you need a refund or have some other requirements. Please check your e-mail.
Sorry again for the inconvenience it may bring to you.