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I love their product. It is so unique and every client I order cards for love the unusual size, sandwich and colors. Great customer service too!
I gave their live chat customer support a 1 star for the lag time, but they have really improved that recently. I'm going full 360 on here and saying they are rocking it now.
Their products for the price are okay, but their customer service is really a buzz kill. The live chat is SO SLOW and they continually put you on hold if you call customer support. They are difficult to understand and overall, they need more help, more proficient help and much better response time.
Thank you for taking the time to give us your feedback, Kristi. It's perfectly understandable that you're very upset about what happened. I would like to assure you that the experience you had does not reflect our service standards, and we always strive to create a positive experience for our customers. Let me help you by passing what you’ve said onto our management team. If you have other concerns, feel free to leave us a message here or in our other social channels and know that we would always welcome the opportunity to help.
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Thanks for your great review Kristi! We look forward to printing for you again.
Sincerely,
Customer Care