Kristina M.

I enjoyed the program, the coaches, and the weekly group meetings and felt valued and understood. Shortly after signing up, I got a kit that had everything I could need to start the process and be successful. Unfortunately, life got in the way during the first phase (6 months), but I kept with it and worked to just maintain during the stressful time, which in itself is a HUGE win for me considering past experience.

When I came to the end of Phase 1 however, I discovered that I was not as valued as I thought. I was not ready for Phase 2 which moves to monthly meetings with an option of 15 minute sessions with a coach if needed. I reached out to the new coach they assigned to me, had a meeting with them to discuss my concerns and felt heard. Then I got a message from the coach saying they were sorry I missed my one-on-one session and I needed to reschedule - who was I talking to on our call less than two hours before?

So I called support and expressed a desire to stay with weekly meetings even if that meant starting over. I was told that was not an option unless I wanted to wait until the year anniversary of when I originally joined and then rejoin; so take six months off and then we will be more than happy to help you. I feel a bit abandoned and like I was just a number and not someone they cared to see succeed. Left me sad.

I say all this just so you know what you are getting into. If you need to lose an amount you can lose in 6 months, and then move to maintenance, this may be just the thing for you. But if you are like me, and need a bit more help for longer, just know you will ultimately be left on your own.