It was an awful experience for me. System generated emails and chat support is pathetic. There is no update shared with you until and unless you follow up with them. The chats are as usual non-sense coz its automated and never answers your question. Before purchasing a bracelet meant for kids, i called them to ask if this size and product would fit me and wont be too small, the executive assured that yes you can buy. When i actually received it, it was this tiny piece of bracelet for 1-2 year old kid.