Larry C.

I have online banking via Bank of America, and set up monthly payments for Ally, to be paid a day before its due date. Beyond my control, Ally has BoA sending them "check payments."
Then, Ally Lending sticks me with a late fee of $35.00 due to their arrangement with my bank!
I RESENT BEING CHARGED A LATE FEE WHEN THEIR REQUEST HAS BEEN TO THE BANK AS OPPOSED TO ME (the payee)...Once this account is paid in full, I'LL NEVER AGAIN DO BUSINESS WITH THIS LENDING INSTITUTION.

Although I closed my account out and returned all their equipment 3 months ago, Spectrum Charter Communications continues to try to get me to pay them.
I have called their billing department 2-3 times and they seem not to want to close my account out, even though they were paid in full when I cut the cords with their services.
IT's a SHAME N SCAM that this sorry business can legitimately operate in this country of ours.
They are awful! What does it take for decent consumers to not be harrassed and extorted by these money grabbing, montrous enterprises?

I join the numerous consumers who complain about the shoddy and poor business practices of this Fidelity Warranty Services outlet.

On 10-24-23 I received and mailed cancellations forms for both the GAP/TLP and the Maintenance Prepaid Service Plans.

I was told that I'd receive the refunds within 2-4 weeks. Today is 12-6-23 and I was told via phone call that, although the dealership had closed out the GAP plan, the traded vehicle was still under my ownership.
How absurd! I also bought into new plans for the car that I purchased.

At 76 years old I tire of transacting business nowadays in what has been the GREAT USA. Consumers owe, we get threatened and intimidated, regardless of good payment habits or circumstance. We are owed, we have little recourse to fight the capitalist corporate monsters.

The USN instilled that SOLUTIONS SHOULD ACCOMPANY COMPLAINTS!
Finally, I've decided to cut several cords, to decrease my loss of money, frustrations, and nondelivery of my bills for several months. In doing so I advanced into the online banking method.
This decision will alleviate my paying late fees and stop payment fees. The USPS has lost my trust; and I'm certain many others share my experiences with this failing and inefficient government operation. It seems to have served its useful purpose.

Microsoft's Edge has never appealed to me and I've never used any of its features. Their system is not desired by me because its not as people friendly as the google formats.
I hate forceful sales tactics because I usually, at 75 years old, know what I want to buy.
Currently, I can not access my PC because MS refuses my user ID/PASSWORD that I've had for years. This feels as if I'm under a dictorship.
At my age, A.I. MAKES MY HEAD H U R T!...My desire is to find a means to get MS completely out of my PC sytem.
It is totally disgusting that humans seldom can be spokento in this country that is venturing away from American values as have been the founndation of what used to be America The Beautiful.
My stomach turns...

Due to exorbitant costs and in efforts to budget, I dropped the bundle package (INET, LANDLINE VOICE, and WI-FI). This package was at a cost of $262.68.
At the same time, I initiated the Basic Cable, with the choice of 15 elective channels. This total came to $143.41, and was paid at the time of the swap in packages. By the way, one of my electives was TCM, they placed a $5.00 movie Channel fee on it. They should have e told me this at time of transaction. Then it would have allowed that another channel could have been selected.
This transaction occurred on 8-26-23. This was one week prior to the regular bill due date. Spectrum applied my $143.41 toward the $262.68 instead of proper application of my funds!
They are trying to charge me $62.28 for a balance due. Actually, they owe me $65.66 for the week of no Bundled services. Do your math...
Now, I have tried to speak with a person for more than a week. Of course A.I. Refuses to connect you with a person when there's a complaint. Yet, when there's a purchase, a person comes on the line.
I have written reviews to BBB and to sitejabber venues.
I will not waste my time trying to contact them again.
Seriously, I don't know what is wrong with our government in that, at all levels, it allows capitalist enterprises to suck consumers out of hard earned bucks. Someone in responsible positions has to see this level of corruption.
Spectrum's corporate office, ultimately, is directly responsible for this terrible service.

After 3 days of frustrations from dealing with 8 or more sales persons, customer service folks and 2 technicians that did not deliver I decided to JUST CANCEL OUT my account!
This strategy finally got me in touch with an ADT Manager named Keirra. This magnificent lady resolved my concerns and kept me as a customer. First, she LISTENED to all my concerns. She definitely ensured that I obtained customer satisfaction. (My rating is not inclusive of her expert services--She's a top notched manager!)
To mention several of my issues, hopefully, will motivate this business to focus upon consumer concerns.
**their frontline sales staff should have more knowledge of products they're selling
**the problems I encountered easily could have been solved had they listened rather than out talking me
**the technicians installed a system that failed to satisfy my original upgrade request (no fault of theirs, as they were executing the work order given to them)
As a retired navy telecommunications system expert of 20 years, it irkes me when I am "baffled and dazzled" with inexperienced, nontechnical sales people who should be better trained in understanding the concerns of consumers.
After observing this extreme level of inefficiency for 3 days, I was truly fed up to the point of closing an account that I've had for 8 1/2 years.
Again, THANKS TO A MANAGER NAMED Keirra, who saved the day.