I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.