Kyle S.

The game is great! Only until I needed customer support, did I have an experience so bad that I don't enjoy the game nearly as much anymore. Not helping or being able to help is one thing. I explained I noticed a missing item over a month ago & said I could've accidentally sold it anytime within the last year. They went back 30 days. When I told them I noticed it was missing more than 30 days ago, they told me 100% completion of the act didn't reward the prizes I claimed. When I showed them a screenshot proving that 100% completion does reward those prizes, they responded with I'm closing the ticket on you support request. Now everytime I contact support, they respond with the matter is closed. That's not support. I lost a remote for my tv & lg sent me a new one no charge. I called Comcast to drop home phone, they gave me free movie channels. I contact Kabam to retrieve an item I won & accidentally sold on a cell phone game & even offered to pay for it, & they treated me like I was a liar & did nothing to resolve the issue. They took it a step further & tried to ignore me like a child covering their ears & making noise. Hands down the worst customer support I've ever experienced.