GameStop is unlike any other store when it comes to returns. The store does not allow opened items to be returned for any reason other than that it is defective. I had bought a VR and got super motion sick from it. I tried to return it the next day and they did not accept it. Therefore leaving me with a game system I could not play. They never warned us that they do not do returns on new opened devices. It does say it at the very bottom of the receipt in little letters.