Kylie R.

Like pretty much everyone else on this thread, I wish I'd read the reviews before purchasing. Bought some of the small picture hooks (rated to 'HOLDS STRONG 750G') to hang some 630g 315mm square picture frames. Our apartment is only a few years old so the paint is professionally applied and was cleaned with isopropyl alcohol prior, hooks were left 24hrs (way more than the recommended 1hr) before hanging. I was awoken at 1am this morning to a loud crashing sound only to find one of the two frames I'd hung this past week lying in pieces on the tiles. Only yesterday I'd spent hours measuring up and attaching another 12 of these dreadful things to create a gallery wall. Now I'm going to have to remove them all, hopefully without damaging the paint so I can replace them with the 3M version which I should have just used in the first place. Yes, Bunnings really do need to stop stocking this rubbish product; I'll be going back there today with my damaged frame and the few remaining hooks for a refund and to let them know just how shoddy these things are. If only there was an option for zero stars.

The Australian Consumer Law (ACL) requires businesses to provide consumer guarantees for most consumer goods and services they sell - these products are clearly not fit for purpose. The loophole is requiring customers to have proof of original purchase receipt to be covered by guarantee (up to 12 months)... who keeps receipts for every single purchase they make? People should be contacting the ACCC and lodging formal complaints.