Kym O.

Milan cottage is more of an Annexe to a main cottage than a cottage on it's own merits. Neglected and not clean. Property is not dog friendly. The gate to the courtyard is not suitable for small dogs. They could easily escape. No garden for dogs. No views as advertised. Stairs inside properly are extremely steep and unsafe. I fell down them on the first night's stay. Did not fell safe and left on the 2nd day. Complained to holidaycottages.co.uk and they were of little help. Offered me £150 out of their commission. Owner would not even consider a partial refund of the £1300 I paid for the week. In fact the owner did not even respond to my email. Very rude and arrogant. Will never use holidaycottages.co.uk to book future accommodation.