I owed on a loan I defaulted on when I had some financial difficulties. This company had been sending me emails about it for 6 months but as I seldom check email unless expecting one, I never saw them. Fast forward to recently, I was in a position to pay off my debt. I went to log in to the original creditor website and saw my account had been sent to true accord, with the contact number, website, etc given as well. I went to the website, put in my account number and it brought up my payment options. I was going to ask for a settlement offer but no need, they offered one on there. I accepted and paid it. Afterward I got a confirmation number with a note that I would also receive an email. I checked my email. There was a receipt from them for my payment stating I had settled my account and my responsibility for this account was fulfilled. Later when I spoke to the original creditor I ended up with one who was a nasty piece of work. When I told her I had paid the debt collection office she kept saying I still owed the money and was just a hateful witch. I called True Accord back, spoke with a really nice lady, who stated they indeed did let the original creditor know I had paid the account, settled it, and now had a zero balance. I ended up today, sending true Accord another email asking them to please make double sure the original resistor has the info that it's paid. I found it amazing that the debt collectors were actually nicer, respectful and professional while the original creditor acted like a donkeys butt. This debt collection agency is one that others need to look at and emulate. Working with True Accord has been a very pleasant experience. Adding screenshots of the email true accord sent with sensitive info redacted. It's so nice to know they sent that so if I have to dispute the original creditor on my credit report after the 30 das it should take for them to report it, I have proof to submit with it.
True Accord you are amazing! Please keep up the good work! Your wonderful reps are worth their weight in gold!