L. N. H.

I have attempted to order 4 different times from Nordstroms in the past 5 months. 4/5 of my orders were never fulfilled or delivered. I received confirmation emails, your order has shipped emails and then nothing. The date for delivery came and went and when I called to track the package, suddenly the items are no longer availalbe (though the website still shows the item is in stock). Customer service reps are dismissive and their apologies are robotic and insincere.

The most recent purchase was a Mother's Day gift and not only was the store completely apathetic about my item not arriving by Mother's Day despite me ordering the item more than a week before AND the item being available at the Nordstrom's in the next town over, they claimed there was no way to fulfill the order in an expedited manner for my inconvenience. Not to mention I was transferred about 7 or 8 times and received conflicting information from each representative I spoke to. I have STILL not gotten my refund and the item has not been sent to me. Further, this item is still CURRENTLY AVAILABLE on the website! I am outraged and completely dissatisfied and will shop at Neiman Marcus or Saks going forward.

Nordstrom's could learn a thing or two from Publix, Chick-fil-A and Amazon--each of these companies strives to provide extraordinary customer service and they LISTEN and take steps to resolve any issues to the customer's satisfaction. Nordstrom's doesn't give a damn about it's customers and it shows!