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Please do not use Hotwire. The company will not advocate for their customer, will take your money and will not attempt to resolve issues that are not your fault. I was refused a car rental because I did not have my auto insurance card on me and my auto insurance company was closed. The company was ACE car rental and my rental was paid in advance. Hotwire refused to contact ACE, refused to assist me with another rental and since the rental was paid in advance, refused to refund me my money. Lastly, I took the insurance out with Hotwire during my initial car rental because it was cheaper than my deductible. It makes no sense!
I am out of almost $300.
Please book directly through a rental car company that will not leave you with these concerns.
Tip for consumers:
Please steer your customers away from Hotwire
Products used:
rental car
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