Initially when I walked in with my sick cat, the office assistant said " we don't have walk in emergency today, come back tomorrow ", and I insisted that this is an emergency I know my cat, he would not cry like this, she called her supervisor, long story short they checked my kitty in, from here on, all services were excellent, vet tech, and specially doctor, dr Hoang was super nice and empathic, knowledgeable and explained everything in details, thank you very much for your services