Laila T.

Unfortunate events
Feb 24,2020, I was having difficulties withdrawing from Vogue PAY, they threw at me all possible compliance schemes they could but failed at all costs and processed a partial amount on my withdraw request in the middle of March. Reading all the reviews on Trust Pilot you could see that several clients were having the same issue with them. On the 18th of May I requested a withdrawal the still had some money in the account when it got declined only to find out that they have made changes to their Rolling Reserve policies NOW (26th of March to be precise). May I state that VoguePay need to notify all Clients/Merchants of these changes in advanced, but I was never notified, the transaction charges on their site are not the correct ones as in the middle of last year I was told we would have an increase to 5.5% from 3.8% for all EUR transactions, whether on their website it remains at 3.8%. Which they are misleading Clients and Merchants into agreeing for lower % then increasing them in the meantime once they have signed up with them. Now the 540 Days rolling reserve they have changed just to keep Merchants from Withdrawing funds and keeping the money for longer periods. When confronted all they could say was "We would like to apologize for the inconvenience the update may have generated for your business, please note that as stated in our previous mail, the withdrawal has been canceled and credited to your VoguePay wallet. We regret that the information was not communicated to you earlier on the card scheme extension period and would like to sincerely apologize for the delayed update.". They have gone to great lengths to find loopholes and ways around securely holding funds from clients and I suggest who has money with Vogue to take legal actions and report to certain authorities these issues. We do not have a history of Chargebacks nor Bad Credit background check to keep our funds.
Now, most likely this review will be reported from VoguePay for breaching of Trustpilot guidelines as they have done with reviews bellow to hide their illegal activities.