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We purchased a table on 10th Jan 23. The delivered was delayed due to "Chinese new year" and arrived on 1st April.
The item arrived DIFFERENT from the photos and with SCRATCH marks all over it + a DEEP DENT in one of the legs. They said that we had send the item back TO CHINA for a refund. In the same email they said "it is very expensive to send a heavy product to China" and started offering 10% for us to keep the DAMAGED table.
The website is very misleading re "easy returns" and doesn't mention China anywhere!
After multiple emails where they were refusing to refund us or collect the damaged item they sent, we started a CLAIM on PayPal.
It took us just a few minutes to document this absurd experience and complete the claim.
Litfad then BLACKMAILED us to write a good review here (they even sent the link!) so they would send our money back.
We read a review saying that it worked for someone and so we wrote a 5 stars review and sent the screenshot. They promptly alleged that the money was "locked" because of the Paypal claim so we should cancel the claim to receive our money
At this point we already knew they were SCAMMERS, so I deleted the review and contact Paypal about the blackmail.
Less than a week later, our case with PayPal was successful and we were refunded the full price (and finally donated this horrible table they sent to us).
Don't purchase anything from this company! They are SCAMMERS!
If you are experiencing any issues, contact Paypal/credit card straightaway and don't accept Litfad's offers (at some point they were offering us 40% to keep the table and cancel the claim).
This caused us lot of distress as we invested 500£ in a table that was beautiful in their website but a total low quality DAMAGED replica on delivery (and offered to replace the faulty part -?)
I uploaded some photos to share my horrible experience contacting their costumer services and the terrible options they offered us without taking responsibility for sending a different and faulty product
Tip for consumers:
This company is a scam! They send faulty and fake products and has a misleading website. The products are sent from China and there is no return policy!
Products used:
A DAMAGED table
Easy to book (got the best price), received the voucher minutes after I paid and had no problems at all. I recommend
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Hi Lais H.,
Thanks for sharing your feedback!
We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!
Your AMOMA.com team