Lanaya D.

I'm really fed up with the service from classy Network. I'm from Canada and it is very expensive in the first place to purchase anything from this store because of the exchange rate and the shipping. The only option is FedEx. I was under the assumption that all of the clothing was made in the US. After paying 260+ for 4 shirts, I received a bill from FedEx for another $135 because the tops are actually made in China. Most of the tops are nice and fit I got the same size in all four. However randomly one top was wildly smaller than the rest. I wanted to process an exchange for a larger size for this top so I started the process online. Their return/exchange process states to package up the product and send it back to a specific address, nowhere did it say that they require a tracking number to receive the exchange/return.
It's been about a half a month since I've sent the package and I haven't received an update to say that they have received anything so I wanted to follow up by email to check in. The response I received like they don't even want to help with this simple request of looking into the package. Instead of response of: "There is no guarantee your return will be processed without a tracking number". They didn't even say I'll look into this for you or have any semblance of being willing to help. So at this point I feel like I've been scammed because I've had to pay shipping to them when I purchase my items, I had to pay for shipping to return my one item, I now have to pay $135 to FedEx. I don't have any faith that they're going to send me the other shirt that I'm trying to exchange or refund me. I'm exasperated.
I've attached a picture of their return/exchange instructions to their customers.