Lanny S.

Don't expect a response if you use their supposed "Golden Guarentee." I booked an expensive flight via CheapOair that has become much less expensive since I booked it. As I understood, American Airlines (another company I would avoid) would not allow a refund on cancelled flights. They changed the flights on me but I was still stuck with it. I just wanted CheapOair to go to bat for me and see if they could get me out of it within 24 hours of RE-booking. I didn't expect much, except maybe a response! I sent 3 emails and got none! Obviously they don't care about customers, just the bottom line.