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Do yourself a favor, spend the extra $10 and buy from your local Home Depot. Product is NOT what they describe and the will Nonchalantly tell you to mail it back at YOUR expense. First rep hung up on me when I was complaining about the poor product and she Realized I was going to continue to call back she transferred me to her manager. Her manager was equally smug and started reading the companies policy verbatim with zero emotion. I get much better customer service from the Chinese companies you find on EBAY at a cheaper cost. I tried my part of "buying American " however this company is not worth your loyal loyalty.
Honestly, i would give them zero stars if I could
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I have been using Ace canopy for several years yr's the first one lasted, (in 2004) lasted me 7...
Hello Larry, this is Michelle again, the Customer Service and Sales Manager that you discussed your order with earlier. I'm sorry to hear that you are still feeling dissatisfied with our product and conversation today. If you would like to discuss this further, please feel free to contact me directly. I have sent you a private message with my contact details.