Lasmian Sinaga g.

The only reason that I am giving one star is that I can't give lower, it is really worthy of a negative star rating if rated on a scale from 1-5. I contacted them with an issue in early September. After being on the phone for over half an hour, I finally was able to speak with an agent. She said she would help, and started us through the process. She then said that she would transfer me to someone that would complete the service, and I was put on hold for over half an hour. The person that I was transferred to said that there was no record of the process that had been started by the other agent and started me through the process again, then told me to hold for someone who would complete the process. This cycle repeated itself several times until finally I was assured that the process had been completed. It is now almost the end of October, and the process has not been completed, and I am being charged hundreds of dollars for services that I am not receiving. I do not appreciate the dishonesty of Bell, nor do I appreciate Bell's virtually non-existent customer service. Please do not use Bell products or services, and if they approach you with a special offer do not sucker for it!