Laura D.

We purchased three bathroom light fixtures (product #2443) for our new construction. When the time came to install them one of the fixtures was defective, missing a component in one of the socket assemblies. The part is deep inside the socket (first picture is a good one, second shows the part missing) so there's no chance it came out during shipping or the installation. We submitted the information and pictures to the third party customer support line who said they would get back to us. They never did. We called and started the process all over again. We received a shipping notification but the tracking provided showed the package didn't exist. So we started the process again a third time. Now they are asking if the product had been installed and thereby no longer in warranty. If this company put as much effort into ensuring they don't ship defective products as they do in avoiding the cost of their defects we wouldn't be having this problem. Instead, we're left with a dark bathroom and probably will be out $300 spent on the useless light fixture.