Laura D.

Purchased an LV pochette, the strap was ripped and the canvas was dirty. It was an ok price otherwise I would have been extremely disappointed. Even after this I would still consider purchasing again, however I was turned off by the follow up I received after I replied to the feedback survey after my purchase. I didn't say 10/10 yes I would recommend this company to someone because, no, there are better options available in terms of item condition, disclosure and price. I mentioned in the details only viewed by the company that the canvas was wiped with a baby wipe and was brown. The lady who replied was pretty condescending as if this was my first handbag purchase and I didn't know how to care for items. Brushed off the reasoning for selling poorly maintained and conditioned prior to sale bags as "we don't want to ruin the authenticity" lol. I sent a friendly reply and was ghosted. So thanks for the unhelpful "let's reach out and see what we can do better" email, it just reinforced my trust in other companies such as Retyche, who consistently provide amazing items and quality customer service. Be wary of this company's quality rating, not accurate. "Very good" means ripped and poor condition.