Laura F.

I read these other reviews and they are not wrong. I did not have a great matching experience with Elite Singles, I did not feel the platform actually honored the preferences I set with age or location and often my "matches" were people who were as far from who I was interested in as was possible. I also still have questions about if they keep old accounts on the site after they are supposed to be deleted (I have no way to verify this either way as I did ask for my profile to be deleted and I personally deleted my pictures, but wasn't able to delete the answers to my questions- I think that is a flaw in the system.). However, when I reached out to the customer service at Elite I did get a quick response. Granted the original response was that they would not issue a refund for the 5 months I had prepaid for and was not going to use at all as I had deleted my account, but that was not the final outcome and I am thankful for the final outcome. Ultimately, I think you have to have a real case and be truly willing to stay off the site if you want a refund. If you believe the site is not for you and they did not fulfill their obligations (which I do not believe they did) you should get a refund of the time you are not going to be on the site, even if you originally did what I did and got the 6 mos. Membership (because I was hopeful). Ultimately, even though it took some strong arming and stating I would go to the parent company if they did not resolve the issue, customer service for Elite (*******@elitesingles.com) did come through and give me a refund for the 5 mos. I was not going to use their service. Maybe this site is for some people. If this review site is any indication, there are a lot of people who did not feel this site was worth the time or money. Think carefully about using Elite and I HIGHLY RECOMMEND just getting the one month and seeing if it is a good match for you... it might be. I wish everyone luck. Online dating is just not for me I guess. I wish it was... there aren't that many alternatives in a covid world in a small town. Good luck to you all!

I gave 2 stars as ultimately- the customer service came through. I would give 0 stars for the site itself from my experience.