Incompetent. Wil overcharge you including shipping for exchanges. Ridiculous. Customer service either doesnt care or doesnt understand. So frustrating. You do what they tell you to do in order to exchange something, not return, and they return it so you order it again and pay more shipping. I ended up cancelling. Their shipping is over a week as well, which in this day and age is wrong on all levels. DONT SHOP AT FINGERHUT unless you want to be screwed over, big time