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The day after I ordered door alarms, my father had a stroke and the alarms were no longer needed. I contacted the company to cancel my order, but they said it was already shipped and I should just refuse the package. I did. But they said they never received it. They said they would refund according to their refund policy "as a gesture of good will" but the refund was only for half the price. If that is their policy for an unopened return, that is a TERRIBLE policy. I would NEVER order from these people again.
Laura S.'s review of The Alzheimer's Store earned 4 Very Helpful votes
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Our policy is stated on our website and agreed to before a customer purchases. We do not sell used product as we donate it and we ask our customers to do the same. As in this particular case customer’s situations change daily and we would be out of business if we did not adhere to our policy. In this particular the custonmer purchased an item that cost less than $40. We supply shipping for free, pay the warehouse to ship it and also pay the credit card company to handle the transactions both at the time it is made and on the return. We do not make money on returns and we donate them. In this situation we did not even get the product back but we returned the money as a good faith gesture as if we did as per our policy. We take customer service very seriously.