Laura S.

I had a PAID club membership and tried to cancel several times via the site. I called customer service, was put on hold for 15 and gave up. I then used the chat bot and after a series of 6 questions of the checking to see if I was serious about cancelling, they then connected me to chat with a real person. They then sent me an activation link which let me create a new PW and then led me down a confusing path to cancel. Be ware when joining the "club"

I love subscription boxes and have had several from various companies. The fall of 2018 was a nice box. However, I wish the scents and colors of the products were customizable. I did not care for the scent of my candle. The color of the lipstick does not work for me, wish the accessory organizer came In other colors. They do have bonus items that really increase the value. My box was worth about 350. I spent 75. Not bad at all

I ordered the Mascara and the Bright Eye Brightener.
First time i wore the mascara it itched occassionally. At night, i removed it as i usually do and in the morning, I awoke to crusty eyes. I have not had that in the past nor in the future. Luckily their stated policy is to accept refunds within 30 days but i had to pay the shipping.

The Brightener is okay. It goes on easily but a lot is needed to get the effect.
As a side note: i did share these experiences on their site but oddly enough, they were never posted

I ordered 2 swimsuits. I then felt uneasy about the over-seas purchase and then researched this company. Once i read all the negative reviews i tried to cancel my order within 48 hours. They would NOT let me despite their stated policy. I had the hardest time getting a hold of them to further dispute and cancel my order. Unfortunatley, I had to accept the order, when it arrived, the sizing was way off the quality was fair but what do you expect for the price?!?! Again, i tried to contact them and by the time i finally reached someone they said it was too late. I eventually just donated the unworn item. I'd rate them a star higher but for a company to not honor their stated policy is bull$xxx!