Laurie G.

I purchased a quilt from this company back on November 27th 2019. It was a Holstein cow quilt. It was for a Christmas gift. When it arrived it was the wrong quilt. Gray with patchwork hearts on it? Not pretty at all, very thin made. Prior to shipment, I must have received 5 to 6 emails from Brayden, claiming my quilt was in production, and he was personally tracking the craftmanship... to ensure quality. Last emailed stated he was looking it over, and it was completed. It would be shipped immediately. Sent tracking info. When it arrived, it was not what I ordered. I immediately contacted the company to tell them it was wrong. I received an email from Anna stating she was sorry, but it was the correct quilt. I then went thru the resolution center of paypal and contacted seller that way. All they could say was: were sorry and we can offer you 30% back, and 30% off another order. I told them straight out, I wouldn't be dumb enough to order again. So they could continue to keep taking my money offering up a 1/3 back of purchase price! I then received email to send it back if I was looking for a full refund, no address provided. So PayPal went to vat for me and got the address we sent it back... tracking number provided info saying an attempted delivery was made but not successful. Nothing after that? Apparently cant deliver to a bogus address? So today PayPal awarded me a full refund for their lack of ability to follow up! Thank Paypal! Very much appreciated!