Laurie G.

So, looking at the reviews, I see a lot of 1-star ones, mostly from people who think Bill Penzey's political views somehow translates into the quality of his products. Many are filled with outright lies such as mold on the products and dirty stores. There is no truth to any of that. I would bet that they never even bought anything from Penzey's. I have shopped in-store as well as online for years and have never had one single issue with anything. The stores are clean and smell wonderful! The online shopping was fast and the products are well-packaged and fresh. As I run out of a cheaper store brand spice, I am replacing it with the Penzey's brand. Bill has been in the spice business for a long time and travels the world to get the best products he can find. His blends are so flavorful and you won't find them anywhere else. Many of his products are salt-free for those who need to watch their intake. He is passionate about food and cooking and shares recipes, both his own and from his customers.
I urge anyone reading these reviews to take the negative ones with a grain of salt (pun intended), set the politics aside and try them for yourself. I started buying the Penzey's brand way before opposing political views were a reason to leave negative reviews instead of the product itself and I will continue to buy them well into the future.

This is another example of the company also known as LuLuGal. Go check the reviews on that company. They are in China and everything about them is bad news. They take your money and send you cheap products. They will only refund your money if you pay to ship it back to China. Their customer service is a joke, virtually non-existent. If you write a negative comment on their Facebook ads, they block you. I fought with them through PayPal and lost my case. I made a complaint against them with PayPal and econsumer.gov. DO NOT BUY FROM THIS COMPANY!

Do not order from this company. I usually research a store I am not familiar with and I'm not sure why I didn't do it with this company. I guess I assumed they were US based. Seems they are based in China. Lesson learned. It took three weeks to get my order but reading other reviews, I guess I'm lucky I got it at all. The quality is lousy and in an attempt to return my items, I called the Customer Service number listed and there was no answer. I attempted to do a "live chat" but that was unavailable. So I sent an email. I have no idea at this point whether or not it went anywhere. I am now pursuing this through PayPal and hoping for compensation.

**Update** The emails I sent them bounced back (surprise!) so I contacted them through the PayPal dispute option. I asked for a full refund and they responded with an offer of 20% on each item. This amounted to about $10.50 total. Additionally, they want ME to pay for the shipping back to China. Sounds like a good deal. Right? They didn't recommend that I do that because it would take "very long time" for me to get my money back. I denied their offer.

UPDATE 02/24/17: Well, I lost my case through PayPal. One item was offered a full refund but I had to pay shipping to send it back. Item was $22, shipping to China was $22.00. The other item had no offers. So I'm stuck with them both. The XXL is more like a size 12. This company needs to be stopped. They blocked me from commenting on their Facebook page and only allowed positive comments. Now I notice they do not allow ANY commenting whatsoever. There is no way to warn others of this scam except for websites like this.