Why do you refuse to give a total refund for defective cheap (defective!) crap that is nothing like how you represent it to be? I have ordered a necklace that broke immediately, clothing that was of a material I've never seen or felt before and a purse that showed up with broken zippers and looked like a plastic bag. I wish I would have checked the reviews before I ordered from them. I can't stress 'buyer beware' enough if your considering ordering from this scam site.