Laurie M.

Writing an update to my original review of Ashley Homestore after one of the side rails on my Windville Upholstered bed failed / collapsed. While trying to get help from Ashley on my less than two year old "still new to me bed" a Texas based Ashley Homestore customer service rep stated "We see this often with these fabric units".
Really, often? And you refuse to assist a customer whose side rail totally collapsed under just light, normal use? Horrible! I have emailed, called, chatted, send registered letters to corporate in WI. All actions received the same uncaring, dismissive response as apparently customers must purchase an expensive warranty to protect themselves from Ashley's horrible construction, cheap, flimsy materials, and rude and abrasive customer service people. I hired a handyman yesterday to help me repair the side rail as every night I go to bed wondering if my bed will totally collapse while I'm asleep. What we found was SHOCKING. The side rail was made of lauan. Basically one step above cardboard! And a very thin wood across the top like the type of wood you see in a childs dime store airplane toy. Best of all guess how it was held together? STAPLES! LOL yes, that's what I said, STAPLES! My handyman commented that my bed was basically "a prop". Not meant to hold weight or be used. Certainly not capable of supporting a mattress! He insisted that I purchase a metal frame to go inside the bed to support the mattress so I would be safe as for sure the other side would collapse as well! I am furious. Ashley Homestores touts their engineering, design, etc on their website and THIS is what we get? Not ok! So a handyman for 4 hours at $48 and hour, plus supplies from Lowe's and Hobby Lobby to put the new side rail on cost me about $300. And now, my bed has lost the "clean" look I wanted when I purchased an upholstered bed as the legs from the metal bed frame show.: 0( At least I have the peace of mind that my bed isn't going to collapse! Friends and neighbors please consider other retailers when making your furniture purchases. This company manufactures garbage... and they know they have issues with their bed and still refuse to assist their customers. I want a full refund and I want someone to come take this piece of junk bed out of my home, sweet home! Enough! Also do take a look at the Ashley Furniture Complaint page on FaceBook. There are literally thousands of members, mostly consumers like myself who have had a horrible experience with this uncaring, awful furniture company.