I placed an online order on September 26th. My credit card was charged immediately, yet after two weeks and hearing nothing from them - I called to find out when it was shipped/would be shipped. The woman on the phone said the tarp wasn't in stock! (Website didn't show this.) I asked when it would be available (this was on a Thursday) and was told Monday but Tuesday at the latest. I heard nothing on Monday or Tuesday, so on Wednesday I called again and was told it was going to be cut the next day... the tarp finally arrived today - it took almost 4 weeks!