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I purchased expensive diamond earring and the post broke off after I wore them once. I contacted Macy's Southridge in Greenfield WI and the ladies in the jewelry department were not helpful. They said I cannot return them and have to contact the manufacturer and pay to get them repaired. The ladies were rude and disrespectful. They had no concern at all for the situation. It's not wonder Macy's is struggling with employees and policies like this.
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