L R.

Kidderminster
All the staff are lovely
But the manager was the rudest most condescending woman I've ever come across with 0 customer service skills or any understanding of mental health I was treated like an outcast

I joined 12 months ago took my kids swimming loads during that 12 months never was I told kids just have to swim quietly nor have I ever seen anyone else's children just swimming quietly in 12 months not 1 word I paid £25 for my friend and her kid to come swim I had been the week before they was jumping in and splashing as kids do.not one word was said (IF I THOUGHT THEY COULD NOT JUMP IN AND HAVE FUN ID SAVE MONEY AND GO TO A LEISURE
CENTRE) when I came this time NOTHING SAID about how kids can't jump in or anything of the sort took my money and off we went so we did what we always did and all of a sudden apparently people started complaining about the children jumping in the pool? And they are not allowed there was another family doing same as my kids and nothing was said to them I have been screamed at by other members in that pool before and I complained nothing was done I have horrendous mental health problems as they are fully aware and it's never been taken into consideration I was told I need to control my kids by the manager and I should go to a leisure centre if kids want to jump in then tried to make out I was told before when it was me who complained before that I was screamed at in the pool no effort to talk to me I told her no one has ever said I kids can't jump in or have fun basically or I'd not have paid £25 I said I'll go then she said yea think that's a good idea after telling me other people pay a lot of money to come here like I wasn't a paying member also? No attempt to talk to me once I was out the pool either so I was singled out and made to feel like I'd done something wrong (that other kids was doing also but they were ok?) when I knew no different as it's never been said before in the 12 months I was there it's lead to a severe bipolar episode lastnight which is going to last months as they always do could of been avoided with a simple conversation no effort at all was made to see if I was ok or even a chance to explain myself and the fact it had never been mentioned before and if it had I'd not of paid £25 to go I'd have saved some money and gone to a
Leisure centre don't seem to understand mental health or care how you feel after she singled me out and made me feel like scum handled really badly the whole situation