These people are a fraud. I ordered a towel warmer from them in August of 2008 which I sent them a check in the mail. I waited for several weeks since they were in the UK. After about 1month I noticed my check had been cashed and I had recieved no product. After calling long distance there was no order ever placed and I was instructed to email them my order. It has been almost a year and I have spoken with several people from Hudson Reed and still have not recieved my refund or product. I am now over $200.00 in long distance calls trying to recieve a refund that was $199.00. These people are a fraud and very unprofessional. AVOID! Ordering any products from this company>FRAUD!