Lawanda F.

On June 13,2014 I came across the advertisement for the anti-aging product on https://www.rvtlskin.com/, of course the actual link does not work any longer http://www.celebrityhealthandfitness.com/#sthash.PE355c0v.dpuf. However, it was attached to this article, http://ellen.com-lv.us/psn/ca/. The company offered a free trial try it for 14 days just pay shipping and handling of $4.95. After signing in with my contact information there is another link saying these products works better together and requested that I enter my info again to receive both items.
Times go on and on June 28,2014, I received a call from Visa Fraud Prevention to verify charges of $99.00 on a declined transaction. At that time, I did not recall authorizing anything for $99.00, so I stated no. After thinking about it, and checking back into my emails I see the charge was from this Company RVTL, I thought, "hey I have not received the products".
I immediately called to company to inform them I had not received the product and no longer wanted it and requested the subscription be cancelled. They insisted that the product has shipped, after a heated debate I asked for proof of delivery and requested that the shipment be traced.
The customer service person put me on hold for a while to trace the shipment, when he returned to the telephone he stated" the package has not left the packing company. He will cancel the subscription and I will not be charged any more, cancellation number ******* dated June 28,2014.
So here is my dilemma, how can I try the product for 14 days if I cannot get it my hands before this time is up why should I pay anything. Sometime within this cycle, I check my bank account and there is a charge for $4.95 and an additional charge for $3.97. I do not recall anything for $3.97 but found it was attached to these products and it was a small amount, it was not worth the fight.
I received the first product about 4 days after the cancellation. I though ok its cancelled I was not going to worry about it.
I checked my account on July 14, and discovered another charge of $79.20 from July 8,2014 from Equinox. I called the company; again they stated the product had shipped (This was the second item Equinox). I informed the customer service person that I cancelled this on June 28,2014. She insisted the product had shipped even though she saw that it was cancelled. She refused to refund my money stating as the CS Rep prior stated I will ship you another product.
I informed the company that I no longer want to do business with their company and felt their actions were unethical and they are ripping people off. CS put me on hold to track the package; she returned stating it is still at the post office. Again, the product has not shipped yet they want to charge me.
What kind of company does this? After a debate, she stated she will refund me and it will take about 2-3 days to see the money in my account. July 14,2014, I received an email stating that the refund have been approved but only for $60.00, the email stated the remaining was a restocking fee.
Why should I be responsible for a restocking fee on an item that I have not received? I called the company again and argued with the CS person who refused to let me speak with a manager and stated they were only refunding not $60.00 not but $59.00.
At this point, I want a refund for all of my money, that includes the $4.95, the $3.97 and the $79.20 because I only received one of the items and it was after the trial period was over. The second item I have not received at all and here we are a month into the 14 day trial