Lawrence T.

Friends recommended us try FlipKey and as such we made our first booking to stay in North California for 14 days in June. The process was straightforward and the owners we chose couldn't have been more helpful. Regrettably due to Covid-19 we are unable to travel and our flights have been cancelled. FlipKey and the hosts have been brilliant. With one click of a button we had a hassle free and immediate refund activated by FlipKey and although we were warned that it could take 10-15 days to receive our money, it was back on our bank account within 2/3 days. This included their administration charge. In addition, we received lovely communication from the owners. All being well, we fully intend to go next year and 100% would like to stay with the same hosts if their property is available. It's a hard and horrible time for many so thank you FlipKey for being so quick to resolve. Early indications suggest that it is not going to be nearly so straightforward with the airline with whom we booked flights and car hire.