Layla M.

Having purchased items online and having an item missing I contacted customer service for resolution, they have advised on two occasions the item was sent, although they provide absolutely no proof, they are refusing to take accountability for their mistake, so I have been spoken to cheekily, made out to be liar and now I'm left out of pocket for an item I have never received and now I'm having to pursue through trading standards. This is an absolutely shocking company to deal with having been a loyal customer for years I can confidently say I will never shop with this company again, don't make the same mistake I did, spend you cash with a decent company.