L B.

Awful and non-existent customer service that doesn't actually fulfill the role of customer service. Paid for my order well over a week ago. No updates on shipping/dispatch time, and online customer service (after waiting in a que for at least a half hour) can't give you any information or cancel your order (so what do they even do exactly?). Still waiting for an update on my order which has shown no movement or update in over a week, tried to cancel the order; which CS claimed they can't do (most companies can cancel an order if it hasn't shipped). Ridiculous. They don't deserve to be in business... and that's coming from someone with a business background, worked in customer service for a decade, and also sells online. Stay far away from companies like this..

I used to shop on this site but have noticed that prices have gone up on much of the types of merchandise offered (which can be obscured by the steady stream of differing brands/items continually being offered). I also found several of the items that I last ordered were of poor quality (even brand-name items with a reputation for quality, which is primarily what I look for). Inconsistent sizing is also an issue - even with brands that I am familiar with and know my general size. Shipping has also gotten much slower - mind you if it's coming from a warehouse in China, then I suppose it would take some time. Returns are incredibly expensive and mostly not worth it since you lose most of the value of the 'deal' that you got. One thing that additionally seems suspicious, is the wave of reviews that center around certain dates (generally, most sites have a continual trickle of reviews that come in with sometimes varied wording/experiences). It seems like some of the reviews are fake and are generated/planted - and with lack of, or a poor algorithm at that.