I think some delivery are not familiar with Pick lockers. In the end, the items were delivered to the house instead. People choose Pick lockers because they are unable to collect items at home. Somehow the delivery in charge of that area was frustrated with the buyer choosing Pick lockers. The parcel was poorly handled to discourage the buyer from buying again. Secondly, if you buy just 1 or 2 items each delivery very frequently. The delivery will get frustrated also.