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Lee A.

Isle of Wight, United Kingdom

Contributor Level

Total Points
160

2 Reviews by Lee

  • RoyalMail

12/6/23
• Updated review

YET AGAIN ANOTHER ROYAL MAIL "LIE / MISINFORMATION"

Yesterday I received a message stating my parcel will arrive today

The message clearly states that my parcel from Perfume Price will be delivered today
Thursday 30th November.

This is not the first time Royal Mail have sent me misinformation and I end up waiting in all day for an
Item to arrive and it does not arrive.

I have had enough of this POOR service, all Royal Mail keep doing lately is increasing prices and delivering a
Worse service!

I have contacted my local MP Bob Seely on a few occasions and Mr Seely kindly contacted Royal Mail,
Yet these problems STILL Exist!.

I am including BBC WATCHDOG and a few of the National newspapers, it's about time something is done
About naming and shaming Royal Mail.

If whoever sent the misinformation email to myself, and I had not waited in all day for nothing it would not have been
So bad.

Who actually sends MISINFORMATION Emails?

Message for Perfume Price unfortunately I will not order from your Company again
Any Company using Royal Mail for me is a NO NO.
They cannot be trusted to deliver on time.

I am very frustrated and disappointed with their SNAIL LIKE SERVICE, BUT MAINLY THEIR LIES

Personally I do not expect anything to improve.
The Postal Review Service is a complete waste of space.

It is about time a Royal Mail executive or their CEO makes a surprise visit to the
Isle of Wight to see what exactly is happening with post!

I can only hope that BBC WATCHDOG or the National Newspapers can finally make this Company
Listen to Customer Complaints.
I bet I will not even get a SORRY, just a feeble excuse about staffing issues, how much longer can we
Keep listening to excuses.

Today 5th December Royal Mail delivered 3 weeks worth of post that they have been holding on to at the i
Isle of Wight sorting office.
I have been in contact with Simon Kelly Royal Mail CEO and The Postal review to see what is going on.

Products used:
Mail

Service
Value
Shipping
Returns
Quality
POOR SERVICE
12/22/20
• Previous review

VERY VERY POOR SERVICE FROM ROYAL MAIL
AGAIN!
ORDERED AN ITEM AND THEY SAID THAT THE WOULD DELIVER BETWEEN 10.46am-2.46pm
AFTER WAITING IN UNTIL 3.15PM ON THE LAST SATURDAY BEFORE CHRISTMAS, WHEN I RETURNED HOME THAT EVENING THEY LEFT A CARD TO SAY THEY TRIED TO DELIVER BUT I WAS OUT.
**IF THEY DELIVERED WHEN STATED THEY WOULD, I WOULD HAVE WAITED IN LONGER **
THE REASON I DID NOT WAIT IN ANY LONGER WAS BECAUSE A FEW DAYS EARLIER I HAD A PROBLEM WITH ANOTHEF DELIVERY.
ON THE ISLE OF WIGHT WE HAVE 2 LARGE ROYAL MAIL DEPOTS - RYDE AND NEWPORT.
ROYAL MAIL SENT IT TO NEWPORT IN ERROR.
THEN INSTEAD OF NEWORT TAKING IT TO RYDE 20 MINUTES AWAY THEY SENT IT TO GREENFORD IN MIDDLESEX.
I CONTACTED THE CEO HE SAID HE WILL ARRANGE
THAT I GET THE PARCEK THE NEXT DAY (I DID NOT)
AND I WAITED IN ALL DAY.
ROYAL MAIL APPEAR TO BE USELESS LATELY.
IN FUTURE ANY ORDERS I PLACE ONLINE OF THE RETAILERS USE ROYAL MAIL I WILL NOT BUY FROM THEM.
I DID SEND AN EMAIL TO MR STEPHEN BUCKLEY, ROYAL MAIL CEO - HE DID NOT REPLY.
MAYBE HE WAS TOO EMBARRASSED ADMITTING HE IS RUNNING A COWBOY OUTFIT.
IT'S A BIG THUMBS DOWN FOR ROYAL MAIL FROM ME!

  • RoyalMail4Delivery

7/10/23

On Saturday 8th July Royal Mail left a red card in our street door because we were out and said they would re-deliver our parcel today Monday 10th July
"ROYAL MAIL DID NOT DELUVER TODAY"

We waited in all day. I usually visit my brother who has
Learning difficulties today, instead we made arrangements to visit my brother yesterday.

Very inconvenient of Royal Mail.

ROYAL MAIL SHOULD NOT LIE TO THEIR CUSTOMERS
ROYAL MAIL ARE A NATIONAL DISGRACE.

Not only are Royal Mail keep increasing their prices they are offering a 3rd class service.
ROYAL MAIL LACK LEADERSHIP, NO ONE AT ROYAL MAIL SEEMS TO KNOW WHAT WHEY ARE DOING.

On the Isle of Wight we are lucky if we can 1 delivery a week.
In my personal opinion the way Royal Mail operate they are a disgrace to be named Royal Mail
The Monarchy should remove their Royal name from such a poorly run Company.

You only have to read many reviews and Royal Mail are letting many persons down.
I read earlier even Ofcom are looking into their poor Service.

I hope a Company who knows what they are doing rake over POORLY run Royal Mail
Evri are an excellent Company, when they say they are delivering, they deliver.
ROYAL MAIL LIE TO THEIR CUSTOMERS
I HAVE NEVER BEEN SO ANGRY
When you wait in all day and they don't deliver
It is very frustrating.

IF THEY SAID IN THE FIRST PLACE THEY ARE CLUELESS AND USELESS AND THAT THEY MIGHT NOT DELIVER TODAY, THAT I WOULD UNDERSTAND,
BUT THEY SAID THEY WOULD ARRIVE.

Time costs money.

Products used:
.

Service
Value
Shipping
Returns
Quality

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