lee m.

I purchased a new kitchen 3 June 2023, kitchen showed up, work got started... then... it stopped, bits were missing- now here we are almost May 2024 its not finished, its not fully unusable. I have emailed them, called them, sent photos you name it. They run me in circles. Will not finish the kitchen, they will not fix the problem. They sent me shelving that weighs so much, the installer could not lift- they refuse to refund, or fix, I purchased other shelving myself, they have been there since November 2023... not up. The lighting is on the floor- not in usable condition,,, I must have literally 75+ of emails back and forward where they ask the same questions, I reply, then another person tells me to resend. There is concrete all over my ceiling, holes in my wall... freezer cannot open (I purchased from them also). I am now over it and will go on every web site, UK Govt to get this resolved. Shameful, dreadful company. They should be put out of business, so unsuspecting people like myself does not have to go through this!

I ordered 2 out door rugs in early March of this year. It is now mid April and i currently have 1 correct rug and 2 rugs in different shipped locations that are incorrect. Joss took my $$$, but have not delivered the rug. I have been told over 8 times and they will collect the rug (but they have not) then i will get the rug. They screwed up- and i am paying for their mistake... worst customer service i have ever encountered. They are like drones that cannot help... avoid at all costs this company