Lee R.

Travelocity is not your advocate when a booking matter becomes complicated and unfulfilling. Beware of using a less -rated automobile rental agency such as Autovia (located off site at the Milan Linate Airport). This auto agency cancelled my pre-paid reservation of $126. On their site because I did not have an International Driving Permit ( one can be issued online in 3 minutes by AAA@ $45.00). Autovia would not let me purchase it online while standing at their site. Autovia told me to get my refund through Travelocity...who later advised me Autovia would not authorize the refund. Five times I submitted for a refund and nether company would refund the pre-paid amount. Autovia is evidently running a scam. Travelocity tried to placate me while asking for my contact telephone number — but they would not call me. Travelocity does not specify by the confirmation that Autovia requires an IDP along with a valid USA drivers license. I went back to Linate Airport and rented an auto for 8 days (@ $1,000.) from Avis without having an IDP needed — no problem. Boycott Travelocity and Autovia. Caveat Emptor.