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Leery J.

United States

Contributor Level

Total Points
81

1 Review by Leery

  • GoDaddy

3/8/24
Verified purchase

Customer service is so terrible that I have been on hold for almost 2 hours and counting, just to get my credit card removed from their system. Per their website, I cannot remove it without speaking with someone. I think they are just hoping that I will get tired of waiting for their single cancellation employee to cycle through all the customers tired of their service.

I tried to do this through their 24/7 online chat and they said the wait was 89 minutes so I am just hoping someone will finally answer my call or in chat. It seems like I will likely be dead before they get to my request.

At the hold point of 1:51:56, I got a recording that stated that my estimated hold time is 2 minutes. We will see.

I cant review their other services but judging by their CS response time, I think its just not worth it.

I dont like giving bad reviews but this is just nuts. By the way, I still havent spoken with anyone and its now 2:12:31 and still holding.

UPDATE: After holding for just over 3 hours, GoDaddy's phone system DISCONNECTED after stating that they were sorry but they were unable to connect me to customer service. They are the WORST!

Products used:
This is a web hosting service so shipping doesnt apply and there are some limited instances where a refund is allowed but not in my case. I am not asking for a refund so this is not a part of my review.

Quality

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