Lee S.

When I first saw these mats I was immediately impressed with the stylish look, craftsmanship and the quality of the product.

Upon receiving the mats for my 2024 Mercedes Benz and after installing both the driver and passenger side they fit as expected. However, the second row did not.

I contacted the company via email and received an immediate reply that someone would get back with me, and they did.

After explaining my issue and taking a photo of the second row, I was sent and received a replacement mat, which fit perfectly.

I've ordered car mats from other businesses in the past and without question, Luxus mats are the best and have set the bar for others to follow.

The durability, design and custom fit makes these mats the best in the business.

With that said, having a quality product is only part of doing good business. The other is providing exceptional customer service and addressing issues that arise in a timely fashion.

The product coupled with positive reviews may get customers to purchase initially but it's the level of customer service that will keep them coming back. Oftentimes customer satisfaction is overlooked and takes a backseat to a business's overall profits.

My experience working with Emma from customer support and Nita was fantastic. They were responsive to my myriad of emails and took a genuine interest in wanting to ensure I was completely satisfied. And Ultimately, I was.

If you're looking for a business that has an outstanding product, treats their customers well while offering an outstanding customer experience then I would highly recommend Luxus you won't be disappointed.