Lee S.

After spending a lot of money with this company for many years, I have finally had it. They ship counterfeit products (damaged packaging, broken seals, rancid product) and now that they have closed their LA office the customer service is TERRIBLE.

Recently, I ordered an expensive product that hasn't arrived ten days after shipping. The tracking code says the product is still "in transit" with no ETA. I reached out to Dermstore but they basically said it's my problem. I have contacted my credit card company for a dispute claim.

Really bad attitude at this company. Guess they don't need loyal customers... or any customers?