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Lee W.

Palm Bay, United States

Contributor Level

Total Points
80

1 Review by Lee

  • Regus

1/22/24

8-9 months ago I called Regus and let them know that I use their services with a second company and I will no longer need it with the initially company any longer considering that I won't be using that company for business anymore. I inquired how can I go about terminating immediately given the situation and the representative on the phone (last year when they would answer the phone) put in a request to terminate the agreement early and stated that there is nothing else that will be needed from me for that action and that I will no longer be billed for that company account. Here we are 9 months and a gazillion emails later from them, they have been billing me every month still since apparently and now have got some collections company (Caine & Weiner) emailing left and right saying that I have an amount due of $1349.25 as of January 22nd. I tried calling for the past month and every time I get the "we are closed" voicemail so I had to resort to emailing where some lady named Tainara P. States that they are unable to early terminate the agreement and I will continue to be charged monthly until 2025 some time despite what I initially was told on the phone by Regus. She asked me for emails but this was a telephone conversation with the initial representative that I hope was recorded "for quality and training purposes". This is ridiculous and these guys are crooks. I wouldn't recommend any one to do business with this company. I want nothing to do with them with either of my accounts! If I could give negative stars I would!

Tip for consumers:
Stay away from this company!

Products used:
Virtual Address

Service
Value
Thumbnail of user sandram1867
Regus .. – Regus Rep

Hello Lee,
Thanks for reaching out.
Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed.
Ending your membership is a simple process: you can log into your Regus account and click on Accounts > Products and services > End Agreement. Your termination will be automatically confirmed by email.
I apologise if you weren’t aware of this functionality but it is clearly detailed within your agreement so it is surprising that you’re now disputing it.
If you’d value having further assistance, please send your contact details to me at lorraine.brule@regus.com.
Best wishes,
Lorraine Brule
Global Customer Service at Regus

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