I had laptop 3 months and the laptop was falling apart, apparently cheaply made. I went to bestbuy to have it fixed, I was going to pay for it and the geek guy at 11:00 on Sunday June 11wanted to argue with me about how it happened. It didn't matter how it happened, I just wanted to pay to have it fixed. He continued to call me a liar when i said it just happened from me opening it from wear, but it must have been cheaply made. He said your grandchildren must have thrown it or I must have dropped it. FIrst of all to assume that i am a certain age is severly rude and to call me a liar is severely rude, but how it happened doesn't matter, i just wanted to pay to get it fixed. He called over a slew of guys to scare These other reviews are exactly true, geek squad is severely rude and incompetent. I would rather buy from walmart. The guy who caused the problem in first place wouldn't tell me his name but he was guy at geek squad desk at 11:00 am. on Sunday June 11. Also Chris, big guy came over like he was going to attack me and 3 or 4 other guys, midget called Peter, I think his name was Peter. This all happened over nothing. I just wanted to get your cheap laptop fixed and i would pay for it.