Mr C.

I was travelling to London Stansted from Malaga with my partner and 9 month son. We checked in which took an age and were left an hour 20 minutes to get to the gate. However, Ryan air shut the doors on us. It took a long time to get through customs and police check the lines were enormous. Ryan air fully knew the lines were incredible long as so many flights were. But they ignored this and wouldn't wait. They blamed the police for slow checking of passports in passport control and told us we had enough time to board. It wasn't just us but 20 other customers flying to London Stansted who missed their flights. Other travellers going to Dublin and Manchester flying with Ryan Air had the same issue missing flights. We were left stranded desperately searching for accommodation with a 9 month crying baby. The customer service was shocking no solution offered and took no responsibility for closing the gate way before the flight was due to take off. Like I said they knew we were coming to the gate and the lines were so long but no consideration of empathy. Also information about boarding of the flight was not displayed on the board it only said go to the gate etc. I am utterly appalled by the service. I will never fly with Ryan air again. The cheap costs are not worth it for the stress they cause. Rude, disrespectful, unkind, unhelpful disgraceful treatment. I hope people can realise how awful and inhumane they are. They just tool no responsibility for the callous act. I am lost for words. Luckily we managed to get on a fight the next day with Easy Jet where everything was quite straightforward. Please I urge people to read this and not ignore.