Bought my wife a Loungfly backpack for her 60th Birthday and it arrived with a faulty Zip. They eventually replaced it although I had to do all the work of returning it.
The zip on the replacement has gone faulty again after 10 months and now they say there is nothing they can do as it is outside their 28 days returns policy.
Worst service ever for a product that is not fit for purpose.
Avoid them like the plague.